We want you to be happy with your purchase, please contact us to discuss any queries or problems that you may have. Items returned for exchange (i.e. unprinted goods) will incur additional postage at the same rate as the original purchase. Return postage cost is the responsibility of the customer and we recommend a signed for service, as we cannot exchange or refund goods if they are lost in transit. Returns must be made within 7 working days of receipt of your order. Goods that are made to order are not refundable unless faulty.